QUALITY OBJECTIVES

1. BUDGET MANAGEMENT

• Budget application and distribution (ABM and ABP format) will be managed efficiently and it needs to be submitted to the Ministry of Higher Education before/by 31 March for every two years and the distribution of the approved budget to every department in UPSI being made before/by 31 December every year.

 2. PROCUREMENT

Ensuring the procurement process  being managed according to the procedures stated by the government within stipulated time period as follows:

• Tenders will be processed within 4 months after completed application received.
• Official quotation will be processed within 3 months after completed application received.
• Minor quotation will be processed within 1 month after completed application received.
• Purchase Order will be prepared within 7 days after completed document received.

 3. PAYMENT

• 96% of the staffs/suppliers claim payment will be processed within 14 days from the date of the completed document received.

• 98% of the advance/loan payment is completed within 7 days from the date of the completed document received.

 4. CUSTOMER SATISFACTION

• 80% of the customers are satisfied with the services offered by the Bursar’s Department.

 5. TRAININGS

• 95% of Bursar’s Department’s staffs completed 42 hours of the CPD credit point.