Client's Charter
Bursar's Department Customer Charter
We promise and are committed to provide efficient, professional, ethical and friendly services to our customers as follows:
Government
Students
Supplier
Staff & Responsibility Center
Government
Administer and manage the university’s finances and assets efficiently and report the financial performance to the authorities as stipulated in the Act and the Government’s financial regulations set:-
Students
Administering and managing student finances:
- Student financial information is provided within seven (7) days from the date requested by the sponsor.
- Student scholarship/loan/assistance/zakat payments are settled within seven (7) days after the complete documents are received.
- Official student complaints are acted upon and given feedback within one (1) day from the date the complaint is received.
Supplier
Administer and manage the Supplier’s finances:
- Confirmation of supplier registration in the MyFIS System is registered within three (3) days from the receipt of complete documents.
- The preparation of contract documents is completed within two (2) months after the offer is accepted.
- Supplier payment claim applications are settled within 14 days from the date the bill and complete payment documents are received.
- The supplier’s official complaint is acted upon and given a response within one (1) day from the date the complaint is received.
Staff & Responsibility Center
Administer and manage the finances of Staff/PTj:-
- The budget that has been approved by the UPSI Budget Committee is distributed to PTj before/on December 31 every year.
- Purchase orders are prepared within five (5) working days after the complete documents are received.
- The ‘B’ quote is settled within 20 working days from the date a complete application is received until the purchase order is issued.
- Official quotations are completed within 80 working days from the receipt of a complete application until the issuance of a letter of acceptance.
- The tender is completed within 90 working days from the receipt of a complete application until the issuance of a letter of acceptance.
- Permanent staff salary payments are paid according to the date set by the National Accountant’s Department (JAN).
- Part-time wages are paid no later than the 10th of each subsequent month.
- Research assistant wages are paid within seven (7) days from the date the complete document is received.
- Self-advance/loan payment applications are completed within seven (7) days from the date the bill and complete payment documents are received.
- Staff payment claim applications are settled within 14 days from the date the bill and complete payment documents are received.
- Payments related to staff study leave are made no later than the 25th of each quarter, i.e. in March, June, September and December.
- EC forms and Staff Detailed Income Statements are provided no later than 31st January of each subsequent year.
- Airplane ticket applications are completed no later than three (3) days before the flight date.
- The debt bill is prepared within five (5) days from the date the complete data/application is received.
- University vehicle/computer loans are settled within 17 working days of a complete application being received.
- Trust Account registration is completed within seven (7) days from the date the complete documents are received.
- The closure of the Trust/Research Account is completed within five (5) days after the complete document/application/instruction is received.
- Confirmation of Supply Receipt Note (GRN) and printing of asset/inventory barcode sticker is completed within two (2) working days after the complete application is received.
- The disposal and write-off of assets/inventory/stock is completed within two (2) months from the date of the Vice Chancellor’s approval.
- Official staff complaints are acted upon and given feedback within one (1) day from the date the complaint is received.
Address
Jabatan Bendahari,
Kampus Sultan Abdul Jalil Shah,
Universiti Pendidikan Sultan Idris,
35900 Tanjung Malim,
Perak
phone number
05 - 450 6304
Operating Hours
Isnin Hingga Jumaat
08:00 hingga 17:00