Client's Charter
Remain Committed For Providing The Best Service
We promise and are committed to providing efficient, professional, ethical and friendly services to our customers
About Us
Motto
Integrity is Our Practice
The history of the establishment of the UPSI Bursar’s Department began as early as the establishment of UPSI in July 1997. En. Yusof bin Semahil, Deputy Bursar of Universiti Putra Malaysia, Terengganu Branch has been seconded to UPSI to establish the UPSI Bursar’s Department.
Vision
Mission
Quality Base
Quality Objectives
Vision
To be a leader in the financial management of the University as well as provide the best financial and accounting services in realizing the vision and mission of the University.
Mission
Provide financial resources for the activities of the University and ensure that such resources are obtained, spent and accounted for efficiently as provided by the Act, policies and financial regulations of the University.
Quality Base
The Bursar’s Department is committed to being a single and excellent department in the administration and financial management of the University on a continuous and quality basis to meet the needs of ‘Stakeholders’ and customer satisfaction.
Quality Objectives
BUDGET MANAGEMENT
Efficiently manage all budget applications and distributions according to the given period such as by sending the budget application format (ABM and APM) to the Ministry of Higher Education before/on 31 March of each year and distributing the budget that has been approved by the Government by the UPSI Budget Committee to each Department (PTj) before/on December 31 of each year.
PROCUREMENT
To ensure that the management of the procurement process is managed in accordance with the procedures set by the Government and comply with the period set as follows: –
- The tender process is completed within 90 working days from the date of acceptance of a complete application until the issuance of the letter of Agreement
- The formal quotation process is completed within 80 working days from the date of acceptance of a complete application until the issuance of the letter of agreement
- The process of preparing the Purchase Order is completed within 5 working days from the date of acceptance of the complete application
PAYMENT
- 100% of staff/supplier payment claim applications are completed within 14 days from the date of acceptance of the bills and complete payment documents
- 100% of the personal advance payment/loan application is completed within 7 days from the date of acceptance of the bills and complete payment documents
- Percentage of emolument expenditure compared to total operating expenditure is as set by the KPIs of the University
CUSTOMER SATISFACTION
85% of customers who seek services with the Bursar Department are satisfied with the services provided.
TRAINING
100% of Bursar Department staff must meet 12 credit hours of specific competency CPD points.
The Bursar's Department will continue to be committed to providing the best service to customers
Integrity is Our Practice
Organisation Chart
Bursar Department
United We Stand
Top Management
Hj. Mohamad Najib bin Hj. Mohamed PCM, C.A.(M), ASEAN CPA
- +60 5450 6329
- najib@bendahari.upsi.edu.my
Mrs. Normadkhah binti Ardani C.A.(M)
- +60 5450 6302
- normadkhah@bendahari.upsi.edu.my
Dr. Sayed Muhammad Arif bin Sayed Yahya C.A.(M)
- +60 5450 6301
- sayedarif@bendahari.upsi.edu.my
Mr. Nazrul Azlan bin Musa C.A.(M)
- +60 5450 6330
- nazrul.azlan@bendahari.upsi.edu.my
Mrs. Wahidanoor binti Wahid C.A.(M)
- +60 5450 6359
- wahidanoor@bendahari.upsi.edu.my
Bursar Team
Management group
Encik Mohd Hamdan bin Haji Yasin
Puan Noor Hafizah binti Abd Gani C.A.(M)
Cik Norfazitahanim binti Mohd Fazil C.A.(M)
Puan Siti Shafinaz binti Mohd Shahid C.A.(M)
Puan Rohayu binti Wan Ghazali C.A.(M)
Ts. Nur Atikah Amira Binti Azhar
Encik Abdullah Annas Bin Mohammad
Encik Afifi Nasrin Bin Zulkarnain
Puan Nur Atiqah Binti Mauli Azam
